Support and services status

Updated: 17.04.2024 05:43

Infrastructure

Receiving and sending emails   No problems detected
Receiving and sending SMS (including verification codes)   No problems detected

More details: https://status.twilio.com/.

Server provider

See: https://status.wedos.hosting.

Support application   No problems detected

Sales pipeline

New projects and core features launch capacity   Negotiable (open only for existing customers)

Support pipeline

Severe crisis in the errors/questions support pipeline detected since 24.04.2023 11:35. This happens because of unexpected amount of errors or questions arrived to the pipeline or a or an external cause which prevents processing the requests more quickly. The team is working to mitigate this with the highest priority (all custom developments are given lower priority). In this regime, the calendar meetings may be blocked

Errors and urgent fixes resolution time   Slow (until end of the next working day)
Questions and small improvements resolution time   Slow (until end of the working day)
New features and support requests overall delivery time   Slow (weeks)

Production line status

Development infrastructure   No problems detected
Team health   Perfect

Servers

Server Email sending File storage Pages load speed Database data fetch speed Traffic amount Server CPU load Bulk email sending speed Sender score
server1.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server2.bitcarvers.com   No problems detected   Files archivation in process (slower load time)   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server3.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server4.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server5.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server6.bitcarvers.com   No problems detected   No problems detected   Perfect   Slower than usual   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   Sending of emails temporarily paused - to ensure the spam-score is low
server7.bitcarvers.com   No problems detected   No problems detected   Perfect   Slower than usual   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
wedos.amnesty.cz   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server9.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   Busy (slower, still accepting new email, sending is OK)   OK
server10.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server11.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   Sending of emails temporarily paused - to ensure the spam-score is low

Support team performance

Period Projects supported Requests resolved Requests updated Total support hours Answered questions
01.03.2024 - 31.03.2024 74 768 807 485.7 117
01.02.2024 - 29.02.2024 71 735 715 389.8 90
01.01.2024 - 31.01.2024 54 640 695 452.4 63
01.12.2023 - 31.12.2023 39 169 212 109 23