Support and services status
Updated: 23.11.2024 10:54
Infrastructure
Sales pipeline
New projects and core features launch capacity |
Negotiable (open only for existing customers) |
Support pipeline
Severe crisis in the errors/questions support pipeline detected since 24.04.2023 11:35.
This happens because of unexpected amount of errors or questions arrived to the pipeline or
a or an external cause which prevents processing the requests more quickly.
The team is working to mitigate this with the highest priority (all custom developments are given lower priority).
In this regime, the calendar meetings may be blocked
Errors and urgent fixes resolution time |
Slow (until end of the next working day) |
Questions and small improvements resolution time |
Slow (until end of the working day) |
New features and support requests overall delivery time |
Slow (weeks) |
Production line status
Development infrastructure |
No problems detected |
Team health |
Perfect |
Servers
Server |
Email sending |
File storage |
Pages load speed
| Database data fetch speed |
Traffic amount |
Server CPU load |
Bulk email sending speed |
Sender score |
server1.bitcarvers.com |
No problems detected |
Files archivation in process (slower load time) |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server2.bitcarvers.com |
No problems detected |
Files archivation in process (slower load time) |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server3.bitcarvers.com |
No problems detected |
Files archivation in process (slower load time) |
Perfect |
Perfect |
Higher traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server4.bitcarvers.com |
No problems detected |
Problem detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server5.bitcarvers.com |
No problems detected |
No problems detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server6.bitcarvers.com |
No problems detected |
No problems detected |
Perfect |
Slower than usual |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server7.bitcarvers.com |
No problems detected |
No problems detected |
Perfect |
Slower than usual |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
wedos.amnesty.cz |
No problems detected |
Files archivation in process (slower load time) |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server9.bitcarvers.com |
No problems detected |
No problems detected |
Perfect |
Perfect |
Higher traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server10.bitcarvers.com |
No problems detected |
No problems detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server11.bitcarvers.com |
No problems detected |
No problems detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server12.qrme.cz |
No problems detected |
No problems detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
rc24o2103.dnh.net |
No problems detected |
No problems detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
server14.potvrzeniodaru.cz |
No problems detected |
No problems detected |
Perfect |
Perfect |
Low traffic |
Low (quick responses) |
No problems detected (accepting+sending emails) |
OK |
Support team performance
Period |
Projects supported |
Requests resolved |
Requests updated |
Total support hours |
Answered questions |
01.10.2024 - 31.10.2024 |
67 |
442 |
499 |
331.8 |
54 |
01.09.2024 - 30.09.2024 |
73 |
636 |
722 |
401.1 |
93 |
01.08.2024 - 31.08.2024 |
68 |
510 |
550 |
346.1 |
60 |
01.07.2024 - 31.07.2024 |
66 |
394 |
458 |
235.4 |
59 |