Support and services status

Updated: 02.02.2023 03:17

Infrastructure

Receiving and sending emails   No problems detected
Receiving and sending SMS (including verification codes)   No problems detected

More details: https://status.twilio.com/.

Server provider

See: https://status.wedos.hosting.

Support application   No problems detected

Sales pipeline

New projects and core features launch capacity   Negotiable (open only for existing customers)

Support pipeline

Errors and urgent fixes resolution time   Perfect (minutes)
Questions and small improvements resolution time   Slow (until end of the working day)
New features and support requests overall delivery time   Slow (weeks)

Production line status

Development infrastructure   No problems detected
Team health   Perfect

Servers

Server Email sending File storage Pages load speed Database data fetch speed Traffic amount Server CPU load Bulk email sending speed Sender score
server1.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server2.bitcarvers.com   No problems detected   Files archivation in process (slower load time)   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server3.bitcarvers.com   No problems detected   Files archivation in process (slower load time)   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server4.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server5.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server6.bitcarvers.com   No problems detected   No problems detected   Perfect   Slower than usual   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server7.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
wedos.amnesty.cz   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK
server9.bitcarvers.com   No problems detected   No problems detected   Perfect   Perfect   Low traffic   Low (quick responses)   No problems detected (accepting+sending emails)   OK

Note that it is standard behaviour that some of the bulk email sending is temporarily paused. It does not affect the overall sending performance as other active (not paused) servers can handle the sending traffic.

Use this tool to determine on which server you application runs.

Company financial status

This information is a real-time extension of the information already published in the public tax registry (which is however updated only once a year and not suitable for analysis of some of our customers).

Company-owned cash resources which are not in investments plans nor assigned to daily cash-flow operations and wages.

EUR emergency fund balance 68500 EUR
CZK emergency fund balance 200000 CZK

Support team performance

Period Projects supported Requests resolved Requests updated Total support hours Answered questions
01.01.2023 - 31.01.2023 57 389 531 360.2 60
01.12.2022 - 31.12.2022 49 295 446 375.1 39
01.11.2022 - 30.11.2022 58 352 552 411.9 83
01.10.2022 - 31.10.2022 53 416 610 386.2 90